Retail leadership outlook:

Accelerating personalization & innovation at scale

In association with

Redefining the retail consumer experience

In today’s digitally driven marketplace, retail organizations are faced with a clear opportunity for transformation. Customer expectations and behaviors are evolving at an unparalleled pace, with unprecedented access to sources of information to help guide their purchasing decisions. In turn, their increasingly ubiquitous digital footprints provide retailers with an explosion of data and innovative ways to put it to work.

Today’s technology can be the invisible enabler for retailers to rapidly experiment, explore, and execute based on access to customer insights in order to deliver highly personalized offerings and experiences in both digital and physical spaces. These groundbreaking efforts hold the promise, not only to exceed heightened customer expectations today, but to define them for tomorrow.

What to expect

Exceed customer expectations

for seamless omnichannel operations with a personal touch

Achieve retail agility

in meeting customers’ needs, anticipating demands, and forecasting trends

Leverage the power of AI

for insights that enhance the experience across the entire customer journey

Featured speakers

Principal and Global Grocery Leader
Deloitte Consulting LLP
Vice President, Retail Global Sales
Oracle Retail

About the hosts

MIT Technology Review

Founded at the Massachusetts Institute of Technology in 1899, MIT Technology Review is a world-renowned, independent media company whose insight, analysis, reviews, interviews and live events explain the newest technologies and their commercial, social and political impacts. MIT Technology Review derives authority from its relationship to the world's foremost technology institution and from its editors' deep technical knowledge, capacity to see technologies in their broadest context, and unequaled access to leading innovators and researchers. Our in-depth reporting reveals what’s going on now to prepare you for what’s coming next.

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Oracle (NYSE: ORCL) offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud.

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Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace — delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network, serving our clients in the markets that are most important to them. Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories. 

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