The cloud offers transformational change to rethink business and drive innovation. Capitalizing on cloud requires more than a focus on technology, organizations need to leverage the power of their people and ecosystem partnerships. Humans are the most important aspect to achieving cloud-based business transformation. We explore real-world examples of what “good” looks like – the importance of having “business intimacy” with the technology teams as well as the human skills, both technical and soft, to realize the benefits of cloud.